Compliance Information
Most concerns between a client and a therapist can be resolved directly, but some situations may require additional support. In accordance with House Bill 4224 and the Texas Health and Safety Code Section §181.105, the following information is provided should you wish to request access to your health care records or file a complaint.
You have a right to have your concerns heard and resolved in a timely manner. Please always feel free to reach out to provide feedback.
Clients have the right to request access to their health care records and providers are required to retain your records for 7 years.
Texas law requires that requests for mental health records be made in writing. To request your records:
- Submit a written request by email or via the portal. Please include your full name, date of birthday, and the specific records you are requesting.
- Requests may be subject to identity verification to protect client privacy and confidentiality in accordance with applicable state and federal laws. Requests are subject to applicable fees as permitted by law.
- Records will be provided within the timeframe required by Texas law.
If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.
You can file a consumer complaint online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
If you would like to contact the Texas Behavioral Health Executive Council (BHEC), which oversees behavioral health licensing boards and license violations in Texas, you may do so using the information below:
Texas Behavioral Health Executive Council
1801 Congress Ave. Suite 7.300
Austin, Texas 78701
(512) 305-7700
https://bhec.texas.gov/contact-us/
The Council can provide information about licensure, regulations, and the complaint process.